Terms and conditions

1 General provisions

1.1 The operator and administrator of the online shop run via the website www.forestvitamin.pl is Grzegorz Biernat conducting business under the name Great Mass S.C, ul. Prosta 16A, , on the basis of entry in the Central Register of Business Activity and Information, NIP: 6793036561, hereinafter referred to as the “Seller”. Other contact details of the Seller: e-mail: www.forestvitamin.pl tel: 500-600-978 .
1.2 The Seller is a party to concluded sales agreements, as well as the administrator of personal data provided by the Buyers through the online shop.
1.3 The conditions of making purchases in the online shop are regulated by these Terms and Conditions.
1.4 The provisions of these Regulations are not intended to limit or exclude the rights of consumers under mandatory provisions of law. Any possible doubts as to the provisions of the Terms and Conditions shall be interpreted in favour of the consumer, and if the provisions of the Terms and Conditions prove to be inconsistent with mandatory provisions of law, these provisions shall be deemed legally invalid.

2 Prices of goods

2.1 Prices of goods given by the Seller include VAT and are expressed in Polish zloty.
2.2 The prices of goods do not include the cost of delivery. The buyer is each time clearly, clearly and visibly informed about the cost of delivery when placing an order.
2.3 The prices of goods do not include fees for other services accompanying the sale. In any case, the Buyer is informed about the cost of additional services at the time of ordering them and on the order summary screen.
2.4 In the case of promotions organised by the Seller, promotions do not merge, unless the provisions of the regulations of the promotion state otherwise.

3 Conclusion of a sales contract

3.1 All commercial information placed on the website of the shop, including prices and descriptions of goods do not constitute an offer, but are an invitation to conclude a contract.
3.2 Placing an order by the Buyer is tantamount to an offer to purchase.
3.3 The conclusion of the contract of sale shall take place at the time of receipt by the Buyer of the Seller’s order confirmation statement. The Seller shall submit the aforementioned statement no later than 3 working days after the Buyer places the order. After the ineffective expiry of 3 working days, the offer made by the Buyer shall cease to be binding. If an order is placed on Saturday, Sunday or public holidays, the indicated period shall be counted from 8:00 a.m. of the next working day.
3.4 Order acceptance is confirmed by sending an e-mail to the Buyer’s address provided when placing the order.
3.5 Placing an order does not require registration of a Buyer’s account in the online shop. Personal data provided by the Buyer during account registration are used only for the purpose of fulfilling the contract, unless the Buyer expressly agrees to use them for other purposes (e.g. marketing, advertising, information).
3.5 Failure by the Buyer to make payment of the price within 3 working days from the date of the order shall be deemed a withdrawal of the purchase offer.
3.6 The received product, for reasons beyond the Seller’s control, may differ in appearance from the offered product shown in the photograph on the website of the online shop www.forestvitamin.pl.
3.7 In the case of complementary products, the Seller reserves the right to replace it with another similar complimentary product of the same value.

4 Right of withdrawal

4.1 The Buyer who is a consumer may withdraw from the contract without giving any reason within 14 days from the date of receipt of the goods by the Buyer or a third party other than the carrier designated by the Buyer. If the Buyer has purchased multiple items in a single order which have been delivered separately, in batches or in parts, the period for withdrawal shall commence from the date of receipt of the last item, batch or part. After the expiry of the indicated period, the Buyer loses the right to withdraw from the contract.
4.2 The Buyer shall not have the right to withdraw from the contract in the cases specified in Article 38 of the Act of 30 May 2014 on Consumer Rights (Journal of Laws 2014, item 827), i.e., inter alia, in relation to contracts:

1) in which the object of the performance is a non-refabricated item, produced according to the consumer’s specification or serving to satisfy his/her individualised needs;
2) in which the object of the performance is an item that is perishable or has a short shelf life;
3) in which the subject of the performance is an item supplied in sealed packaging which cannot be returned after opening for health or hygienic reasons, if the packaging has been opened after delivery;
4) in which the subject of the service are things which, after delivery, by their nature, become inseparably attached to other things.

4.3 In order to withdraw from the contract, the Buyer should send to the Seller’s address a written statement of withdrawal from the contract, e.g. in the form of a completed withdrawal form. The date of the postmark shall be decisive for meeting the withdrawal deadline. The Seller’s address to which the statement of withdrawal should be sent and the goods returned: Great Mass, ul Prosta 16A, 30-814 Krakow.
4.4 The Buyer is obliged to return the goods immediately, no later than within 14 days from the date of withdrawal from the contract. Returned goods should be complete and may not bear traces of use. The costs of returning the goods shall be borne by the Buyer. If the item cannot be sent by regular mail, the Buyer shall bear the costs associated with the chosen method of returning the item.
4.5 If the Buyer withdraws from the contract, the Seller shall refund all payments received from the Buyer, including the costs of delivering the item, except for the additional costs resulting from the method of delivery chosen by the Buyer other than the cheapest ordinary method of delivering the item offered by the Seller. The amount paid shall be refunded within 14 days from the date of receipt of the returned goods or delivery by the Buyer of proof of return of the goods, whichever event occurs first.
4.6 The money paid by the Buyer shall be returned by transfer to the account from which the payment was made, unless the Buyer – e.g. in the declaration of withdrawal from the contract – requests that the price be returned to a different account or in a manner other than by transfer.
4.7 The provisions of this chapter do not apply to buyers who are not consumers.

5 Payments

5.1 The Buyer may make payment in one of the following forms selected when placing an order:

a) payment by bank transfer, including online payment,
b) payment by credit card,
c) payment on delivery.

5.2 Payment by bank transfer is considered to be made when the Seller’s bank account is credited or when confirmation of positive authorisation is received from the online payment service, whichever occurs first.
5.3 The Seller reserves the right to allow payment in another form based on individual arrangements with the Buyer.
5.4 The Seller reserves the right to make the payment in a different form dependent on making the payment in a given form.

6 Delivery

6.1 The Seller shall commence the processing of the order after the payment has been made by the Buyer. The lead time for an order placed on a non-working day starts on the next working day. In the case of cash on delivery, the processing of the order shall begin upon confirmation of receipt of the order by the Seller.
6.2 The goods are dispatched within the time limit specified in the description of the goods published on the website of the online shop. The lead time is usually between 12 hours and 9 working days.
6.3 The ordered goods are delivered to the Buyer’s address indicated by him when placing the order.
6.4 Delivery takes place only on working days.
6.5 The Seller delivers the goods by courier or post.
6.6 The proof of sale of the goods is delivered to the Buyer together with the goods. If the Buyer is a consumer, the Seller shall deliver the invoice to the Buyer.
6.7 In the case of an order of goods with different delivery dates, the order shall be dispatched after the Seller completes the whole order.
6.8 The Seller shall deliver the goods free of defects to the Buyer.

7 Complaints

7.1 The Seller is liable to the Buyer for defects of the goods according to the rules set out in the Civil Code.
7.2. Goods under complaint should be sent back to the Seller’s address: Great Mass, Prosta 16A Street, 30-814 Krakow together with a description of the defect and the circumstances of its disclosure and the Buyer’s request. The complaint can be submitted e.g. on the complaint form attached to these terms and conditions.
7.3 The Buyer may demand that the item be replaced with a defect-free one or that the defect be removed. If the sold thing has a defect, the Buyer may also make a declaration to reduce the price or withdraw from the agreement, unless the Seller immediately replaces the defective thing for a defect-free one or removes the defect. The Buyer may not withdraw from the contract if the defect is insignificant.
7.4 The way of sending back the claimed goods shall be determined by the Seller.
7.5 The Buyer’s complaint will be considered within 14 days from the date of its receipt by the Seller. If the complaint is not accepted, the goods will be sent back to the Buyer together with the opinion that the complaint is not justified.
7.6. The Seller’s liability under the warranty for defects of the goods shall be limited to the period of 12 months from the date of delivery of the goods, with the proviso that the Buyer shall only be entitled to demand replacement or repair of the goods. This provision shall not apply to contracts of sale concluded with Buyers who are consumers.
7.7 If the goods are covered by a manufacturer’s or distributor’s guarantee, the Buyer shall be informed of the existence and content of the guarantee in a clear and comprehensible manner when placing an order.
7.8 Complimentary products are not covered by the sales contract and cannot be the subject of a complaint.

8 Final provisions

8.1 To place an order in the online shop it is necessary to agree to the provisions of these Terms and Conditions.
In matters related to the execution of the order, the Buyer can contact the Seller via email addressed to: www.forestvitamin.pl or by phone at: 500-600-978
8.2 In matters not regulated in these Terms and Conditions, the provisions of generally applicable law shall apply, including in particular the provisions of the Civil Code Act of 23 April 1964 (Journal of Laws of 1964, No. 16, item 93 as amended) and the Consumer Rights Act of 30.05.2014 (Journal of Laws of 2014, item 827).
8.3 All trademarks and names published on the website are used for identification purposes only and may be registered trademarks of their respective owners.
8.4 Disputes arising from contracts concluded in accordance with these Terms and Conditions with the Buyer who is not a consumer shall be settled by a common court with jurisdiction over the registered office of the Seller.
8.5. The Seller reserves the right to amend these Terms and Conditions. Amendments to the Terms and Conditions shall come into force after 14 days from their publication. The provisions of the previous regulations shall apply to orders placed before the change comes into force.
8.6 The Buyer who is a consumer has the possibility to use the out-of-court complaint and claim procedure. Detailed information about the possibility for the Buyer who is a consumer to use out-of-court ways of dealing with complaints and pursuing claims, as well as rules of access to these procedures are available in the offices and on the websites of district (city) consumer ombudsman, social organisations whose statutory tasks include consumer protection, Provincial Inspectorates of Commercial Inspection and on the website of the Office of Competition and Consumer Protection (www.uokik.gov.pl). Out-of-court online dispute resolution between consumers and traders is enabled by the European ODR platform available at: http://ec.europa.eu/consumers/odr/.
8.7 The Terms and Conditions are effective as of 22.09.2022.


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